Privacy Policy

Effective Date: 21st July 2025

This Privacy Policy describes how Island Property Hub (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you access or use our website islandpropertyhub.com (the “Site”). By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of personal and non-personal information:

Contact Information: such as your name, email address, phone number, and mailing address.
Government-Issued Identification: such as a national ID, driver’s license, or passport, where required for identity verification, fraud prevention, or legal compliance.
Property Information: including listing details, images, location, pricing, and descriptions you upload.
Account Credentials: such as your username and password.
Device & Usage Data: including your IP address, browser type, operating system, referring URLs, and pages visited on our Site.
Communication Data: including any messages, inquiries, or comments you send through the Site.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services and platform functionality;
Respond to your inquiries or support requests;
Process property submissions and display listings;
Verify your identity when needed to prevent fraud or confirm eligibility;
Send service-related updates, alerts, and promotional materials (where permitted by law);
Detect, investigate, and prevent fraudulent or illegal activities;
Comply with applicable laws and regulations.

2A. Use of Government-Issued Identification

When you provide a form of ID, we use it solely for the following purposes:

Verifying your identity before approving listings, accounts, or high-risk activity;
Preventing fraudulent activity or impersonation of property owners or agents;
Complying with legal obligations including anti-fraud, AML, or Know Your Customer (KYC) checks where applicable.

Your ID is stored in a secure, access-controlled environment and encrypted where applicable. It is not used for marketing or shared publicly. We retain ID data only for as long as necessary to fulfill its intended purpose or comply with legal retention obligations, after which it will be securely deleted.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases:

Your consent;
The performance of a contract with you;
Compliance with legal obligations;
Our legitimate interests, including platform security, fraud prevention, and service improvement.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your data under the following circumstances:

With service providers who help us operate the Site (e.g., hosting, analytics, payment processors, ID verification vendors);
With law enforcement or regulatory authorities when required by law, court order, or legal process;
With other users if you publicly submit property listings, comments, or profile information;
In connection with a business transfer, merger, or restructuring, where user data may be transferred as part of the business assets.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to personalize your experience, monitor performance, and analyze usage trends. You can control cookies through your browser settings. Blocking cookies may affect the functionality of the Site.

6. Data Retention

We retain your personal information only for as long as is necessary to provide services, comply with legal requirements, and resolve disputes. This includes identity documents, which are securely deleted once their purpose is fulfilled or the retention period expires.

7. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Your Data Rights

Depending on your location, you may have the following rights:

The right to access or request a copy of your personal data;
The right to correct inaccurate or outdated information;
The right to request deletion or anonymization of your data (subject to legal retention obligations);
The right to withdraw consent where processing is based on consent;
The right to object to processing or request data portability;
The right to request deletion or redaction of submitted ID documentation;
The right to lodge a complaint with a data protection authority if applicable.

You can exercise your rights by contacting us at [email protected].

9. Third-Party Services

Our Site may include links to third-party websites or use services (e.g., embedded maps, analytics, payment gateways). We are not responsible for the privacy practices or content of these external services. Please review their policies before using them.

10. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children. If we discover we have unintentionally collected data from someone under 18, we will promptly delete it.

11. International Data Transfers

Your information may be stored or processed outside Trinidad and Tobago, including in countries that may not offer the same level of data protection. By using our Site, you consent to such transfers, provided appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date. Your continued use of the Site constitutes acceptance of the updated policy.